Interaction Designer (Ref: 21796)

Overview

In this Nationally based role, you will lead the interaction design for HMCTS digital services. You’ll work within the User-Centred Design team to create accessible, user-led interactions across channels, supported by research and data. You’ll shape end-to-end service interactions, prototypes, and design strategies that meet user needs and business goals. This role offers the chance to influence cross-government digital delivery and contribute to justice services used by the public and staff.

Pay / Benefits

• flexible working options
• Civil Service pension with employer contribution
• learning and development opportunities
• annual leave
• season ticket advance
• inclusive and diverse culture

Responsibilities

• Lead interaction quality within multidisciplinary teams
• Design optimal user interactions across devices and channels based on research insights
• Mentor other interaction designers to raise quality and consistency
• Contribute to interaction design strategies and design systems
• Develop and maintain prototypes for user testing
• Use data and evidence to justify design decisions and drive improvements
• Champion accessibility and WCAG 2.2 compliance
• Scope and improve user-centred interactions based on feedback and data
• Collaborate with HMCTS and cross-government communities
• Engage with frontline staff to identify pain points and iterate fixes
• Build long-term stakeholder relationships and remove blockers to meet user needs
• Collaborate with User Research, Performance Analysis, Service and Content Design, Insight, and Accessibility teams

Key requirements

• Essential interaction design skills for end-to-end services
• Prototyping methods and ability to prototype in code
• Ability to influence decisions and remove blockers to maintain user-centric design
• Knowledge of design standards and ability to mentor others
• Experience delivering in fast-paced environments with tight deadlines
• Ability to translate complex processes into usable interactions
• Experience building long-term strategic stakeholder relationships

• Collaborative and cross-functional teamwork
• Influencing and stakeholder management
• Problem solving under pressure
• Prototyping across methods (low to high fidelity)
• WCAG 2.2 accessibility standards
• Design systems development and application

…