Team Leader – Travel

Job Title

Team Leader – Travel

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Team Leader – Call Centre

Are you ready to lead a dedicated team in a dynamic call centre environment? Join us at Concentrix as a Team Leader, where you’ll have the opportunity to inspire and develop a group of call centre associates while ensuring exceptional service delivery for our customers.

Essential Functions/Core Responsibilities

Supervision and Performance Monitoring

• Oversee the daily activities of a team of call centre associates.
• Monitor work and attendance to ensure compliance with company policies.

Coaching and Development

• Conduct regular performance coaching to help your team meet and exceed establishedKey Performance Indicators (KPIs).
• Identify performance issues and develop tailored action plans for improvement.

Customer Service Excellence

• Ensure exceptional service meets contractual expectations and financial goals.
• Provide subject matter expertise in handling escalated customer calls.

Communication and Team Meetings

• Effectively communicate expectations and updates to team members.
• Conduct team meetings to share important information and create a forum for team input.

Stay Current on Policies and Training

• Continuously update knowledge on internal processes, policies, and procedures.
• Participate in required manager development training to enhance your leadership skills.

Promote Company Values

• Actively represent and advocate forConcentrix valuesin your behaviour and attitude.

Candidate Profile

Key Skills

• Highly motivated with a passion for developing and coaching team members.
• Strong ability to work under pressure and follow through on tasks to completion.
• Excellent written and verbal communication skills.
• Proven capability to lead teams in multitasking and prioritizing deliverables.
• Experience in mentoring, coaching, and providing direction to team members.
• Experience in the transport/travel industry is highly beneficial.
• Willing to work a flexible schedule to meet the needs of the team.

Why Join Us?

• Competitive Salary and Benefits: We offer a comprehensive compensation package along with opportunities for professional growth and development.
• Dynamic Work Environment: Join a supportive team that values your input and encourages collaboration.

Location

GBR Derby – Cardinal Business Centre 10 Nottingham Road

Language Requirements

Time Type

Full time

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