Planning & Training First Line Manager

Overview

As Planning & Training First Line Manager, you will lead operational planning to match customer volumes and service needs, while delivering and maintaining essential training for new and current colleagues. You will manage training matrices and ensure compliance with mandatory and customer-specific requirements. You’ll assess performance to plan labour and skills coverage and drive continuous improvement. You’ll uphold safety and foster a collaborative, accountable team culture within a global logistics leader.

Pay / Benefits

• pension scheme with 8% employer contribution and 4% employee contribution
• free confidential 24/7 GP consultations
• discounts on retail and lifestyle offers
• affordable loans and savings schemes
• free mortgage advice

Responsibilities

• Develop and maintain operational plans to support customer volumes, priorities, and service requirements
• Coordinate and deliver training for new starters, existing colleagues, and FLMs in line with site standards
• Maintain training matrices and ensure compliance with mandatory, customer-specific, and MHE training requirements
• Review operational performance and resource needs to ensure adequate labour planning and skills coverage
• Support continuous improvement initiatives through coaching, development, and best practice implementation
• Ensure safety: uphold high safety standards and compliance regulations
• Foster collaboration: build a strong team culture with communication, accountability and teamwork

Key requirements

• Experience in planning and training
• Proven management or leadership experience
• Strong organisational and stakeholder management skills
• Strong operational knowledge of logistics and warehousing
• Strategic mindset and problem-solving ability
• Excellent communication and leadership skills

• leadership
• communication
• stakeholder management
• operational planning
• training delivery
• training matrices

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