Field Service Specialist

Overview

As a Field Service Specialist, you drive complex deal execution by aligning Field Service capabilities with customer business goals. You’ll translate requirements into solution architectures and roadmaps, showcasing how our Field Service and mobile solutions deliver measurable value. You work closely with customers and stakeholders to build credibility and champion adoption. This role offers the chance to shape enterprise deployments and contribute to Salesforce’s AI-driven field service strategy.

Responsibilities

• Demonstrates deep familiarity with scheduling in mobile, asset management, and integration technologies
• Assesses market landscape and architecture to position Salesforce Field Service as the best fit
• Delivers actionable technical recommendations to drive scalable production usage
• Leads technical design sessions and documents domain-specific workflows aligned with client objectives
• Fosters customer champions and builds technical credibility through discovery
• Presents executive-level product demonstrations highlighting Field Service value
• Translates business requirements into solution architectures and roadmaps leveraging Field Service, assets, and mobile
• Manages technical due diligence and risk during complex deployments

Key requirements

• 7+ years in enterprise software pre-sales, solution consulting, or technical architecture with focus on field service, asset management, or mobile workforce solutions
• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience
• Deep expertise in Salesforce Field Service (FSL) including scheduling optimization, mobile capabilities, and asset management configuration
• Proven ability to architect and present end-to-end solution designs for complex deployments
• Experience leading technical discovery sessions and translating requirements into architectures and roadmaps
• Strong executive presence; comfortable delivering demos and presenting to C-suite/VP stakeholders
• Experience managing technical due diligence and risk assessment in complex deal cycles
• Familiarity with integration technologies and patterns (APIs, middleware, IoT)
• Experience in competitive positioning within the field service tech landscape

• Executive presence
• Stakeholder management
• Clear communication and ability to build customer trust
• Salesforce Field Service (FSL)
• Scheduling optimization
• Mobile capabilities

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