Field Service Administrator

Overview

In this role you enable and oversee the smooth delivery of field service operations. You will coordinate administrative activities, keep schedules and records accurate, and support invoicing, time reporting, and documentation. You’ll collaborate with Field Service Engineers, Service Management, customers, and internal teams to ensure a seamless service journey from request to completion. You also mentor junior colleagues and identify process improvements to raise service quality. This is a globally oriented, cross-functional role that offers autonomy and opportunities to shape service delivery.

Responsibilities

• Coordinate and manage administrative activities supporting field service operations to ensure on-time completion
• Maintain field service schedules, assignments, and resource availability
• Process time reporting, expense claims, customer invoicing, and cost-allocation corrections
• Prepare and distribute visit documentation, service reports, and performance information
• Communicate with customers and Field Service Engineers to confirm appointments and resolve scheduling issues
• Provide administrative support and guidance to junior coordinators and administrative colleagues
• Work with Service Management and internal teams for efficient service delivery
• Maintain accurate records in service, CRM, and ERP systems
• Follow procedures and support compliance with policies, quality standards, and regulatory requirements
• Identify opportunities to improve field service administration, processes, and service quality
• Support training and development activities for field service administrative teams
• Provide additional administrative support to Field Service Management as required

Key requirements

• Experience in field service administration or service coordination
• Experience with service, CRM, or ERP systems preferred
• Good understanding of administrative processes, scheduling, invoicing, and reporting
• Experience with time reporting and expense processes is advantageous
• Strong Microsoft Office skills, especially Excel and Outlook
• Excellent organizational and time-management skills
• Ability to work independently and manage competing priorities
• Strong communication and interpersonal skills
• Customer-focused mindset with professional customer interactions
• Willingness to guide less experienced colleagues
• Continuous-improvement mindset and willingness to identify better ways of working

• Organised and proactive
• Strong communication and interpersonal skills
• Customer-focused mindset
• Microsoft Excel
• Outlook
• CRM systems

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