Job title: Executive Director – Managed Solutions
Job Type: Permanent
Start date: ASAP
Salary: £Competitive
Location: Altrincham/Remote Working
Hours of work: 40 Hours Per Week – Remote Working Available
The Role:
To lead the Managed Solutions division, protecting and growing Rullion’s existing client relationships while strengthening commercial performance, service quality and sustainable NFI growth. Working closely with the Chief Customer Officer and colleagues across Rullion, you will ensure our clients receive an exceptional experience and our teams have the clarity, capability and confidence to perform at their best.
The role combines senior client engagement, commercial judgement and operational expertise. You will identify client challenges, translate them into relevant workforce solutions and create long-term value, while building a stronger and more scalable Managed Solutions operation.
You’re Good At / You Are
• Credible and confident with clients, able to understand their challenges, identify opportunities and shape practical workforce solutions.
• A critical thinker who makes sound, evidence-based decisions and remains focused on what matters most.
• Commercially astute, with the judgement to balance client value, margin, risk and long-term profitability.
• An effective communicator who can engage and influence people at all levels, internally and externally.
• A strong and inclusive people leader who coaches others, builds confidence and raises capability.
• Resilient and calm under pressure, responding constructively to challenge, feedback and changing priorities.
• Comfortable leading in a remote environment and creating accountability, connection and momentum.
• Digitally capable and curious, using data, technology and AI responsibly to improve insight, productivity and decision-making.
• Focused on results and confident holding yourself and others to account.
What You’ll Do
• Directly own selected strategic accounts while leading the wider Managed Solutions portfolio, ensuring relationships, knowledge and growth opportunities are actively managed.
• Build trusted relationships with senior client stakeholders and act as a credible adviser on workforce challenges, skills, capability and service improvement.
• Own Managed Solutions performance, including NFI, contribution, margin, forecasting, commercial governance and the qualified growth pipeline.
• Set clear priorities and create consistent, effective ways of working across the Managed Solutions portfolio.
• Ensure account plans turn retention, growth, client value, service, efficiency, risk, people and innovation into measurable outcomes.
• Develop Client Service Managers and emerging leaders, strengthening their client leadership, commercial confidence, account management, forecasting and execution.
• Create an inclusive, accountable and high-performing culture in which people learn, challenge constructively and succeed.
• Work with Growth colleagues on major bids, renewals and implementations, ensuring proposals are operationally credible, commercially sound and valuable to the client.
• Use client, workforce, market and performance insight to identify emerging demand and shape relevant propositions, partnerships and solutions.
• Champion the effective use of data, digital tools and AI across Managed Solutions, leading by example and building confidence in others.
• Represent Rullion at senior client meetings, industry events and networks, strengthening our reputation as a workforce solutions partner.
What We Expect of You
• Deliver sustainable growth across existing clients by identifying unmet workforce challenges and expanding the solutions and services they use.
• Achieve agreed Managed Solutions NFI, contribution, margin and growth targets, supported by accurate forecasting and a strong qualified pipeline.
• Protect and deepen priority client relationships through senior engagement, clear governance and measurable client value.
• Embed a consistent, high-quality approach to account management and service delivery, taking accountability for fulfilment, service performance and meeting all commercial commitments.
Experience:
• Evidence of identifying client challenges and converting them into practical solutions and sustainable growth.
• A proven track record of leading and growing major client portfolios or managed workforce solutions, with accountability for P&L and commercial performance.
• Experience and knowledge of critical infrastructure sectors.
• Strong commercial judgement, including experience of margin, contribution, pricing, contractual terms, risk and governance.
• The credibility and experience to engage senior and executive-level client stakeholders.
• A track record of developing leaders and high-performing teams, including in remote or dispersed environments.
• Confidence using data, technology and AI-enabled tools to generate insight, improve productivity and support decision-making.
• Experience of identifying and managing client, commercial, operational and service delivery risks.
Please note: All candidates MUST be eligible to work in the UK.
Interested in this position? please click “apply now”
We try to respond to all applicants, but sometimes this is not possible due to high volumes of applications; if you have not heard from us within 14 days, regrettably it means you have been unsuccessful on this occasion.
Company information:
This is a Permanent vacancy and is being advertised by Rullion Ltd
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.
Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.
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