Senior Product Designer – Onboarding & Activation

Overview

As Senior Product Designer at Ebury, you will shape onboarding and activation experiences for global customers. You’ll own end-to-end design across customer-facing and internal workflows, collaborating with cross-functional teams to balance user needs with regulatory and operational demands. You’ll simplify complex identity verification and activation processes while ensuring a cohesive, accessible experience across web and mobile. This role offers impact through designing scalable systems and contributing to a culture of craft and collaboration within a fast-growing fintech.

Pay / Benefits

• competitive starting salary with annual discretionary bonus
• mentorship from experienced managers
• cutting-edge technology and tools
• clear, accelerated career progression
• dynamic and supportive culture
• generous benefits package including health care and social benefits

Responsibilities

• Own end-to-end design for onboarding and activation journeys from discovery to launch.
• Design both customer-facing onboarding flows and internal workflows, balancing user needs with compliance and operational realities.
• Simplify complex processes like identity verification, KYB/KYC, document collection, and account activation.
• Collaborate with Product, Engineering, Data, Operations, Compliance and Risk to identify high-impact problems and deliver improvements.
• Create responsive experiences across web and mobile with consistent onboarding journeys.
• Partner with mobile designers and engineers to translate workflows into native mobile experiences.
• Deliver elegant, interactive solutions with attention to states, edge cases, and error handling.
• Prototype, test and iterate using research, data and feedback.
• Utilize tools like Claude, Codex, Figma Make or AI-assisted workflows to accelerate exploration and prototyping.
• Explore new ways of working to move from ambiguity to tangible solutions while upholding quality and customer experience.
• Contribute to and extend the design system to enable faster, consistent shipping.

Key requirements

• Professional UX or Product Design experience with Level 3 or Level 4 scope.
• Portfolio showing product thinking and complex workflows with problem-solving evidence.
• Experience designing complex digital experiences, preferably in fintech, financial services, SaaS, healthcare or regulated environments.
• Desirable: onboarding, identity verification, KYB/KYC, compliance, risk or workflow-heavy products.
• Ability to balance UX with business, regulatory and operational needs.
• Experience designing responsive experiences across web and mobile.
• Strong interaction design, information architecture, flows and system thinking.
• Proven collaboration across Design, Product, Engineering and cross-functional teams.
• Strong organisational skills and ability to navigate ambiguity and communicate with diverse stakeholders.
• Ability to manage multiple projects in a fast-paced environment.

• collaboration
• curiosity
• creativity
• UX/Product design in fintech or regulated environments
• onboarding and activation design
• identity verification and KYB/KYC workflows

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