Systems Support Engineer – London

Overview

In this role you ensure reliable operation of non-ETRM commercial apps across compliance, risk, pricing, data platforms, and reporting. You’ll restore services, implement controlled changes, and support global trading continuity. You work in a follow-the-sun model with cross-region coordination to own incidents end-to-end. You’ll document procedures, meet IT and security controls, and drive steady improvements. This is a hands-on role with a clear impact on trading operations and data integrity.

Responsibilities

• Monitor application health, data flows, batch processing, interfaces, reporting, and downstream dependencies
• Triages incidents, assesses impact, coordinates escalations, communicates recovery status and next steps
• Operate in a follow-the-sun model with regional handoffs and end-to-end issue ownership
• Maintain support procedures and knowledge records
• Meet service-level commitments and comply with ITIL, security, change management, and operational controls
• Diagnose production issues across Azure-hosted components, APIs, databases, and integrations
• Implement minor bug fixes, configuration updates, and small enhancements
• Validate data integrity and reconcile outputs during recovery
• Coordinate deployments, release validation, rollback planning, and post-release monitoring
• Use source control, branching, pull requests, and CI/CD tooling to deliver changes safely
• Document root-cause evidence and recommend preventive improvements

Key requirements

• Bachelor’s degree or higher in Computer Science, Information Technology, Engineering, Management Information Systems, or equivalent practical experience
• 5 or more years of experience supporting enterprise business applications in production
• Intermediate level of experience providing Level 1 and Level 2 application support in a global or multi-region operating environment
• 3+ years of experience with Azure App Services, Azure Functions, Azure Service Bus, API services, and related integrations
• Advanced SQL Server and Oracle skills, including SQL and data validation

• Clear written and verbal communication of business impact and recovery status
• Stakeholder communication and cross-functional collaboration
• Accountability and ethical decision-making
• Azure App Services
• Azure Functions
• Azure Service Bus

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