Senior Level 2 Service Desk Engineer – Mentoring & Hybrid

TSG (Technology Services Group) is a UK-wide Managed IT Services provider delivering Microsoft-based solutions to businesses across the country. We are seeking a Level 2 Service Desk Consultant to diagnose, troubleshoot and resolve incidents, escalating where needed and maintaining SLA commitments.

You will mentor junior engineers and collaborate with cross-functional teams, contributing to knowledge sharing and best practice while supporting customers with excellent service delivery.

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