Head of Technology Operations

We are looking for an experienced Head of Group Technology Operations to lead the end-to-end operational technology function across a complex, multi-site organisation.

You will take responsibility for the stability, resilience and performance of Group IT services across both Azure cloud and on-premises infrastructure. Leading multi-disciplinary engineering and operations teams, you will drive operational excellence across incident, problem and change management, monitoring, maintenance and service reliability.

Key Responsibilities

• Lead the Group Technology Operations function and engineering teams.
• Define and improve operational standards, processes and service levels.
• Oversee Azure services, including compute, storage, networking, identity and monitoring.
• Manage on-premises infrastructure including servers, storage, networking, virtualisation, firewalls and backups.
• Act as the senior escalation point for major incidents.
• Drive effective incident, problem and change management practices.
• Own monitoring, reliability, capacity planning and planned maintenance strategies.
• Work closely with security teams to ensure operational compliance and strong security practices.
• Lead, mentor and develop engineering and operations teams.
• Manage relationships with internal stakeholders and third-party service providers.

Experience Required

• Proven experience leading IT Operations or Infrastructure teams within a complex or multi-site environment.
• Strong understanding of Azure, including IaaS, PaaS, identity, networking and monitoring.
• Experience managing hybrid cloud and on-premises infrastructure.
• Strong knowledge of ITIL, incident, problem and change management.
• Experience with monitoring, alerting and service reliability practices.
• Strong leadership and stakeholder management skills.
• Experience with cloud migration programmes.
• Knowledge of automation, scripting or Infrastructure as Code.
• Experience with security operations or compliance frameworks.
• Experience managing outsourced or third-party technology providers.

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