Hybrid Digital Process Designer – Transform Online Journeys

Company: Norfolk County Council
Apply for the Hybrid Digital Process Designer – Transform Online Journeys
Location: Norwich
Job Description:

Norfolk County Council is seeking a Digital Process Designer to join the Digital Customer Experience Team in a hybrid working arrangement at County Hall, Norwich. The role focuses on designing and documenting online processes that help customers contact us, complete transactions, or report issues, while enabling staff to action them efficiently within compliance frameworks.

You will collaborate with stakeholders and developers to implement forms and workflows, using analytics to continuously

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Posted: August 23rd, 2026