Senior Program Manager, Repair Ops

Overview

In this role you will lead the global Repair Operations program to standardize practices, improve repair quality, and scale capabilities across markets. You will manage a diverse team of project managers, drive cross-functional alignment, and embed repeatable operating systems. The role emphasizes data-driven transformation, training, and tooling to deliver measurable improvements. It offers the chance to shape repair operations at a world-scale and partner with multiple functions to enable safe, high-quality repairs.

Responsibilities

• Own the global Repair Operations program, including priorities, governance, and change management to boost performance across markets
• Lead and develop a global team of project managers with consistent standards and performance management
• Design and scale a common Repair Operations management system with standards, cadences, metrics, and continuous-improvement routines
• Drive operational change across a globally distributed network of warehouses and frontline teams
• Build alignment across markets by influencing leaders and securing resources for change
• Own training and certification strategy for Repair Operations, including curricula and readiness criteria
• Own the Repair Operations measurement framework and source-of-truth reporting with frontline visibility
• Own tooling and equipment strategy, pilots, maintenance, and adoption; partner with Product/Engineering to test and scale solutions
• Improve three performance dimensions: quality, efficiency, and compliance

Key requirements

• 7+ years of relevant experience in repair, warehouse, fleet, manufacturing, logistics, or program management
• Experience leading people in multinational environments and global programs
• Experience with Lean/Kaizen, ISO or similar quality-management systems
• Strong analytical and operational-planning skills with data, dashboards, and business cases
• Experience partnering with Product, Engineering, Supply Chain, Finance, or Data teams
• Experience designing training and certification programs for distributed frontline teams
• Experience with spare-parts management, inventory accuracy, and replenishment

• cross-functional leadership
• clear communication with diverse stakeholders
• ability to navigate ambiguity
• Lean/Kaizen
• ISO or quality-management systems
• operational audits and control frameworks

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