Service Operations Lead — Incident Management & Coaching

Leeds Building Society seeks a Service Operations Lead to guide 6 analysts in alerting, monitoring, and maintaining service health. You will drive incident management using Dynatrace, coordinating cross-team responses and communications during outages.

The role offers hybrid working with two days in the office and a chance to shape IT service excellence. We value strong leadership, cloud experience, ITIL familiarity, and stakeholder engagement to deliver reliable services and improve our

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