Insurance Complaints Lead — Hybrid Nottingham

Domestic & General Group in Nottingham is seeking a Complaints Team Leader to support a team of Complaints Handlers handling insurance and service-related issues. You will guide the team to understand, address and resolve customer concerns while aligning with FCA guidelines and Treating Customers Fairly.

The role is hybrid, 37.5 hours per week, with a focus on performance, engagement and cross-functional collaboration to achieve timely resolutions for customers.

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