Senior Implementation Consultant

Overview

In this Sr Implementation Consultant role, you lead enterprise customer implementations at Klaviyo, shaping delivery strategy and ensuring successful outcomes. You own project plans, coordinate cross-functional teams, and drive value for large accounts from the start of onboarding through post-implementation. You’ll engage with stakeholders, craft SOWs, and influence senior leaders to align delivery with customer goals. This is an opportunity to impact high-scale projects in a collaborative, innovation-driven environment.

Pay / Benefits

• base salary and annual bonus potential
• variable compensation (OTE) for sales and customer success
• equity
• sign-on payments
• comprehensive health, welfare, and wellbeing benefits

Responsibilities

• Lead enterprise implementation projects, including scope, budget, plan, resources, and timelines
• Partner with Enterprise Sales early to align customer goals with delivery capabilities
• Define and present Statements of Work (SOWs) with scope, deliverables, timelines, and success metrics
• Manage migration and customer use cases, accelerating value for enterprise accounts
• Build strong stakeholder relationships and maintain project visibility and accountability
• Coordinate with cross-functional teams (Solutions Architects, Sales, CSM, Deliverability, Support) to drive delivery
• Mentor and coach other Implementation Consultants and support team enablement
• Monitor implementation health and ensure long-term success for customers
• Adapt processes to fit complex environments and customize implementation strategies
• Understand customer tech stacks and advise on Klaviyo integration and API/Webhook use cases
• Maintain up-to-date project information and timesheets across tools
• Lead cross-functional collaboration with senior leadership across global teams
• Engage with C-level stakeholders to drive complex projects with multiple dependencies
• Travel up to 10% for onboarding, client or partner work, and events
• Communicate effectively with both technical and non-technical audiences

Key requirements

• 4+ years SaaS implementation experience
• Experience defining and presenting SOWs for complex enterprise implementations
• Strong ability to balance technical depth with commercial clarity
• Consultative selling experience and ability to articulate value of services
• Proven track record managing large, multi-stakeholder projects
• Established relationships with stakeholders across global teams
• Knowledge of martech landscape and positioning Klaviyo value
• Experience with implementing Martech solutions across Email, SMS, and CDP use cases
• Experience customizing implementation processes for enterprise-scale environments
• Excellent written and verbal communication across diverse audiences
• Strong project management skills and independent delivery on complex projects
• Experience with enterprise tech stacks (e.g., FinancialForce/Certinia, SFDC)
• Collaborative mindset with curiosity and adaptability
• PMP certification strongly recommended
• Interest in mentoring and team enablement

• strong communication
• stakeholder management
• mentorship
• API and Webhook functionality
• Martech and CDP integration
• SaaS implementation of marketing tech stacks

…