Support Analyst – Desktop

Overview

As a Desktop Support Analyst, you enable a global user base by delivering timely, hands-on IT support in a Windows environment. You resolve incidents, manage requests, and collaborate with Level 2/3 teams to restore services. You’ll monitor systems, automate routine tasks, and work with cross-functional partners to craft scalable support solutions. This role offers exposure to a broad Microsoft tech stack and a fast-paced, customer-focused IT environment with opportunities to contribute to process improvements and automation.

Pay / Benefits

• base salary (minimum $100,000 in New York)
• discretionary bonuses
• health and dental benefits
• wellness plans
• 401(k) contributions

Responsibilities

• Provide 24×5 on-site and remote desktop support to a 500+ user global community
• Handle on-call weekend rotation and manage incidents via runbooks and incident processes
• Liaise with Level 2/3 internal and external teams to troubleshoot complex issues
• Implement alert management to proactively address failures and degraded services
• Automate common tasks to enhance efficiency and productivity
• Collaborate with internal and external teams to develop strategic IT solutions
• Perform related duties as requested

Key requirements

• Proven Microsoft environment experience: Windows 10, Windows Server 2012+, Office 365/Azure (incl. OneDrive, DLP, SharePoint)
• Strong Active Directory, Group Policy, remote access, and software deployment knowledge
• Experience installing, troubleshooting, and managing desktop hardware
• Excellent customer service mindset and proactive issue follow-up
• Ability to multitask, handle changing priorities, and communicate effectively
• Strong analytical, interpersonal, and problem-solving skills; team-oriented
• Self-motivated, detail-oriented, and capable of working in fast-paced environments
• Degree in Computer Science, Engineering or related field or equivalent experience

• customer service orientation
• collaboration
• communication (verbal and written)
• Windows 10
• Windows Server 2012+
• Office 365

…