Job Description
Group Restaurant Manager
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Central London
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Salary: £50,000 to £55,000
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Three-site restaurant group | Multi-site leadership | Hands-on role
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An established independent restaurant group is looking for a Group Restaurant Manager to oversee service and people across three London restaurants.
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The role covers three sites, working closely with the Operations Manager and three Restaurant Managers.
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This is a floor-first position. Around 80% of your time will be spent in service, coaching teams and supporting Restaurant Managers, with the remaining 20% focused on onboarding, training and people development.
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The Role
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You'll be the key point of accountability for service standards across all three restaurants.
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Working across the sites, you'll support the Restaurant Managers, identify issues and make sure standards remain consistent across the group.
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You'll also take ownership of key people processes, including onboarding, appraisals, training and regular team check-ins.
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Key Responsibilities
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• Oversee and coach service standards across all three restaurants
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• Work closely with Restaurant Managers to support their development and performance
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• Be a visible, hands-on presence during service
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• Identify and resolve recurring service, staffing and standards issues
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• Champion consistency across the group
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• Support the delivery of group KPIs and operational targets
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• Improve and maintain effective pre-service briefings
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• Lead onboarding for new starters across all three sites
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• Conduct structured 2/4/12 week check-ins
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• Coordinate staff appraisals and ongoing training
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• Interview candidates alongside the Operations Manager
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• Hold regular one-to-ones with team members
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• Monitor guest feedback and turn recurring issues into practical changes
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• Escalate facilities, equipment and other operational issues to the Operations Manager
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About You
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You'll have:
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• Strong experience managing restaurant floor operations
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• Ideally, experience working across multiple sites
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• The confidence to lead, coach and hold Restaurant Managers accountable
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• Strong people-management and communication skills
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• Experience with onboarding, training, appraisals and interviewing
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• A genuine passion for being on the floor and developing teams
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• Strong organisation and follow-through
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• The ability to balance hands-on service leadership with people administration
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What Success Looks Like
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• Consistent service standards across all three restaurants
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• Stronger, more capable Restaurant Managers
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• Consistent delivery of onboarding, training and appraisals
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• Fewer day-to-day issues being escalated to the Operations Manager
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• Problems are identified, addressed and followed through
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This is a great opportunity for an experienced Multi-outlet or Multi-Site Restaurant Manager who wants to take ownership across a small, quality-focused restaurant group.
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