Product Operations Manager

Overview

As Manager I, Business Operations, you will own end-to-end onboarding and implementation for Monevo UK clients, driving timely launches, revenue growth, and high partner satisfaction. You’ll orchestrate cross-functional delivery between Commercial, Product, Technology, Operations, and Client teams, developing clear plans and milestones. You’ll build trusted client relationships, surface risks and issues, and resolve barriers to protect launch dates. You’ll mentor a Product Operations Analyst and help scale the onboarding model as the business grows.

Pay / Benefits

• salary and bonus/commission scheme
• 26 days annual leave plus holidays
• wellness days off
• pension scheme
• Stock Purchase Plan
• private health care

Responsibilities

• Own end-to-end onboarding and implementation for all Monevo UK clients and ensure timely launches
• Lead delivery between clients and internal stakeholders across cross-functional teams
• Create and maintain implementation plans, milestones, dependencies and success metrics
• Communicate progress, decisions, risks, and required actions to clients and internal teams
• Identify and remove barriers to maintain launch dates and high-quality experience
• Coordinate multiple concurrent onboarding activities and manage priorities in a fast-paced environment
• Monitor onboarding performance and produce management information and operational metrics
• Identify and implement process improvements to increase efficiency and scalability
• Provide direct line management and direction to a Product Operations Analyst
• Collaborate with wider Monevo UK team to support growing client portfolio

Key requirements

• Proven experience managing client onboarding, implementation, delivery, or operational processes within a technology, fintech, or financial-services environment
• Experience coordinating complex activities across cross-functional teams and communicating at multiple organizational levels
• Strong organizational and planning capability with ability to manage multiple priorities
• Solid analytical and problem-solving skills with proactive issue resolution
• Experience producing reports and performance metrics for stakeholders

• Cross-functional collaboration
• Effective communication
• Analytical mindset
• Structured onboarding plans and delivery schedules
• Interpretation of delivery data and management information to identify risks
• Strong presentation and written-communication capability

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