Associate Director, Retail and CPG Industry, Operations Industry & Domain Solutions, Technology & Transformation

Overview

In this role you lead high-impact transformation programs for Retail & CPG clients, blending advisory, programme leadership and delivery excellence. You shape the transformation agenda, steer multi-disciplinary teams and ensure outcomes across people, processes and technology. You’ll drive business development, build client partnerships and contribute to a growing transformation practice. The role combines strategic thinking with execution discipline to unlock value through digital, AI and sustainable change.

Pay / Benefits

• hybrid working
• flexible location (Edinburgh/London/Manchester)
• wellbeing focus
• world-class development
• career growth and mentorship
• supportive culture

Responsibilities

• Define transformation strategy and roadmaps for Retail & CPG clients (operating-model redesign, process optimisation, system modernisation, change)
• Lead programme initiation, planning, execution and delivery within scope, time, cost and quality
• Oversee multiple workstreams (commercial optimisation, end-to-end process transformation, digital/IT, sustainability, cost-efficiency, organisational redesign)
• Manage interdependencies, risks, resources and benefits with governance and reporting
• Act as senior client relationship owner with C-suite and leaders; build advisory alignment
• Facilitate workshops to design future-state models, blueprints, business cases and operating models
• Provide programme management excellence: budget control, profitability, leadership and mentoring
• Identify and shape new business opportunities; contribute to go-to-market and client proposals
• Represent the firm in thought leadership and industry forums
• Understand regulatory and operational constraints to craft pragmatic, value-driven solutions
• Lead change-management efforts including communications, training, adoption tracking

Key requirements

• Experience leading senior transformation engagements in Retail & CPG
• Strong stakeholder management and ability to secure executive buy-in
• Proven ability to manage multi-disciplinary teams and complex programmes
• Capability to develop business cases and drive measurable value
• Ability to identify new business opportunities and contribute to proposals

• stakeholder management
• consultative influencing
• workshop facilitation
• operating-model redesign
• process optimisation
• system modernisation

…