Quality Assurance Commissioner – Adults

Overview

As a Quality Assurance Commissioner in Adults, you drive safety, effectiveness and responsiveness of care services. You will lead QA activity, work with providers and regulators to raise standards, and shape a sustainable care market. The role combines independent analysis with collaborative improvement work across health and social care partners. You will influence outcomes, support innovation and deliver meaningful change for residents. This is an opportunity to impact service quality at scale within a supportive, values-driven council culture.

Pay / Benefits

• 28 days annual leave increasing to 33 days after 3 years
• hybrid working opportunities
• paid employee volunteering scheme
• Local government pension scheme with life insurance
• electric vehicle salary sacrifice scheme
• career development through training opportunities

Responsibilities

• Lead quality assurance activity across a portfolio of adult social care providers and contracts
• Drive continuous improvement with providers and address areas of concern
• Manage and coordinate Provider Concern processes when quality issues arise
• Develop, implement and monitor improvement plans with measurable progress
• Undertake audits, quality reviews and monitoring to evidence impact
• Build partnerships with providers, colleagues and health and social care stakeholders
• Collaborate with the Care Quality Commission (CQC) and neighboring authorities for quality improvement and market oversight
• Contribute to strategic development and future commissioning priorities

Key requirements

• Passion for improving outcomes for adults in care
• Confidence to challenge and support providers toward continuous improvement
• Strong relationship-building with a wide range of stakeholders
• Ability to work independently and in a collaborative team
• Strong problem-solving and quality assessment skills
• Ability to interpret information and translate findings into improvement action
• Motivation to deliver meaningful change and positive resident outcomes

• stakeholder relationship management
• effective communication
• problem-solving
• quality assurance
• audits and quality reviews
• monitoring and evidence of impact

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