Problem Management Lead: IT Resilience & Incident Prevention

Government Recruitment Service is seeking a Problem Manager in Swansea. The role focuses on problem management across IT infrastructure to minimise incidents and outages, with ongoing reviews and proactive/remedial actions to improve service delivery.

Reporting to the DVSA, you will create MI reports, drive continuous service improvement, coordinate with incident management, and communicate across stakeholders to uphold service quality and contractual obligations.

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