Position: Senior Application Specialist – Small Molecule Drug Discovery
Location: Labman HQ, Stokesley, North Yorkshire
Salary: £55,000 – £65,000 based on experience
Employment Type: Full-time
Due to continued growth, Labman is looking to hire an experienced, enthusiastic, and technically strong Senior Application Specialist to support our Small Molecule Drug Discovery offering. This is a customer-facing, commercially aware role where you will act as a product and application expert within the Sales Team, helping deliver tailored, high-value automation solutions to clients worldwide. You will play a key role throughout the sales lifecycle—translating customer needs into practical solutions, supporting demonstrations and proposals, and acting as a trusted advisor both internally and externally. In addition, you will help shape Labman’s future by feeding back market insights and contributing to product and technology development strategies.
What You’ll Do
- Provide technical expertise and application support throughout the sales process
- Deliver product demonstrations and training sessions for customers and internal teams
- Support and prepare proposals and quotations, ensuring technical accuracy and commercial viability
- Collaborate with engineering and sales teams to design tailored customer solutions
- Act as a key customer contact during Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)
- Troubleshoot workflows, experiments, and systems to support customer success
- Contribute to marketing activities, including technical content and trade show participation
- Build and maintain strong relationships with key accounts and strategic customers
- Support regional sales leadership in executing strategic and tactical growth plans
- Provide structured feedback on customer needs, emerging technologies, and market trends
- Contribute to product development and technology roadmap planning
- Mentor junior Application Specialists and support team development
- Maintain and share competitive and market intelligence across the business
- Represent Labman at industry events and develop a strong external profile
What You’ll Need
- Degree (BSc/MSc or equivalent) in a relevant scientific field (e.g., chemistry, pharmaceutical sciences, or related discipline)
- Strong experience in small molecule drug discovery or a closely related application area
- Proven ability to translate customer requirements into technical solutions
- Excellent presentation, communication, and interpersonal skills
- Strong troubleshooting and problem-solving capability
- Commercial awareness, including understanding cost drivers and value propositions
- Ability to work effectively in ambiguous or evolving environments
- Confidence working with global teams and customers
- Strong IT skills and ability to quickly learn new systems
- Willingness to travel internationally (up to ~50% annually)
Desirable Skills
- Experience with laboratory automation or robotic systems
- Exposure to customer-facing or sales-support roles
- Knowledge of pharmaceutical R&D workflows
- Experience contributing to product development or technology roadmaps
- Additional language skills
Company Benefits
- 33 days annual holiday (rising to 38 over 5 years) including public holidays
- Company profit share scheme
- 5% employer pension (no upper earnings cap)
- Aviva Healthcare
- Travel opportunities in various roles
- Enhanced maternity pay (long service applicable)
- Enhanced paternity leave
- Access to counsellor, psychotherapist & physiotherapist
- CPD support and annual subscription to appropriate body covered
- Free in‑house gym, squash, bouldering wall, and countless clubs
Labman Values
- IN IT TOGETHER – Shared effort, shared success
- EXCELLENCE – Delivering the highest quality in everything we do
- HUMILITY – Grounded, respectful, and always learning
- SUSTAINABILITY – Building a business that lasts
- FUN – Friendly, enthusiastic, and a bit different
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