We’re supporting a growing student living operator in the search for an exceptional General Manager to take ownership of one of their residential communities. This is a high-impact leadership role with responsibility for resident experience, operational performance, commercial outcomes, compliance, and site standards.
Leading a multidisciplinary onsite team, you’ll drive occupancy, resident satisfaction, financial performance, and day-to-day operations while creating an environment where students genuinely want to live.
Backed by a business with ambitious growth plans and strong investment foundations, this is an opportunity to make a visible impact, take real ownership, and grow with a rapidly expanding platform.
Key Responsibilities:
- Lead the overall performance and day-to-day operation of a student living community
- Manage and develop teams across resident services, maintenance, and housekeeping
- Drive resident satisfaction, retention, rebookings, and community engagement
- Take ownership of occupancy, revenue, debt management, and key performance metrics
- Manage budgets, forecasting, expenditure, and financial performance
- Ensure the building remains safe, compliant, and maintained to a high standard
- Oversee planned and reactive maintenance programmes and contractor performance
- Manage complaints, service recovery, safeguarding, and resident welfare matters
- Lead key operational periods including check-in, check-out, and summer turnaround
- Identify opportunities to improve operational efficiency, resident experience, and commercial performance
Your Requirements:
- Experience within PBSA, BTR, residential property, hospitality, or another customer-focused operational environment
- Proven experience leading and developing multi-disciplinary teams
- Strong commercial awareness with experience managing budgets, KPIs, and performance targets
- Track record of delivering exceptional customer or resident experiences
- Understanding of building operations, contractor management, compliance, and health & safety
- Confident communicator capable of managing stakeholders and challenging situations
- Strong organisational, leadership, and decision-making skills
- Experience with property management, CRM, finance, or compliance systems
- Yardi experience is beneficial but not essential
What’s On Offer:
- Competitive salary and performance-related bonus
- Contributory pension and health cash plan
- Travel allowance and business expense reimbursement
- Significant autonomy and ownership within the role
- Opportunity to join a growing operator at an exciting stage of its journey
- Exposure to senior leadership and the ability to influence site performance
- Long-term career progression as the portfolio continues to expand
- Collaborative, entrepreneurial, and people-focused culture
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