Strategic Head of Scaled Customer Success

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses in the UK is seeking a senior Customer Success Leader to take the scaled CS function forward. You will lead two Customer Success Managers, shape strategy and drive adoption across a £4-5M ARR portfolio, ensuring executive-level engagement and measurable outcomes.

This role combines hands-on coaching with high-stakes conversations, leveraging data to reduce risk and accelerate growth.

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