Account Manager – EAM

Overview

In this role you manage strategic, client-centric growth within the One EAM portfolio, establishing trusted advisor relationships for key and emerging accounts. You will coordinate with cross-functional teams to renew licences, handle enhancements, and pursue new opportunities, leveraging digital intelligence and AI to support bid-winning. The role blends account leadership with pursuit and enhancement work, in a client-facing setting with travel. This is a chance to shape long-term value for major rail sector accounts and contribute to Arcadis’ sustainable, transformative solutions.

Responsibilities

• Own strategic management of key and emerging accounts within the EAM portfolio, developing long-term plans and trusted-advisor relationships
• Coordinate licence, hosting and support renewals and manage enhancement requests with SSH and product teams
• Develop cross-selling opportunities across the One-Arcadis network and drive contract execution
• Engage with programme/project managers to hand over new clients from delivery to BAU and continuous improvement
• Contribute to pursuit activities with bid teams to create compelling content and cost models
• Triages and processes enhancement requests with SSH and product teams, determining feasibility via product development or chargeable service
• Develop ROM cost models and prepare approved proposals to meet client needs
• Demonstrate digital automation/AI capabilities to optimise lead qualification, Go/No-Go decisions, and content development
• Travel to UK/EU meetings and events (~40%), interacting with clients and stakeholders
• Support client ROI tracking, KPIs, case studies, and reference visits

Key requirements

• Client-centric account management experience within a digital context
• Excellent interpersonal and communication skills
• Strong commercial acumen and ability to develop compelling business cases
• Ability to build long-term relationships and Trusted Advisor status
• Strategic and tactical planning capabilities
• Experience with AI and digital automation tools
• Proven track record of driving growth
• Understanding of client-centric approaches and cross-functional collaboration

• excellent communication
• client-facing collaboration
• business acumen
• AI and digital automation tools
• ROM cost modeling
• content development for bids

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