Application Support Engineer / Consultant

Overview

In this role you will be the technical advisor to energy trading clients, combining technology, trading, and customer success to deliver reliable, high-performing platform experiences. You will own client technical relationships, investigate complex issues, coordinate incident resolution, and guide onboarding, training, and workflow optimization. You will also support pre-sales engagements, translating trading workflows into product insights to shape the platform’s direction. This is a hands-on, cross-functional role with meaningful impact on customer outcomes and product evolution.

Pay / Benefits

• Competitive base salary up to 50k
• Stock options
• 25 days holiday
• Pension
• Professional training programmes
• Diverse culture

Responsibilities

• Own the technical relationship throughout the customer lifecycle
• Investigate and resolve complex technical issues and coordinate incident resolution
• Lead onboarding, product training, and workflow optimization for clients
• Deliver seamless integrations and platform improvements
• Support pre-sales engagements with technical feasibility assessments and implementation planning
• Translate customer trading workflows into product insights to influence roadmap

Key requirements

• Experience in a similar technical, client-facing role (Application Support, Technical Support, Solutions Consultant, Technical Account Manager)
• Strong troubleshooting and problem-solving skills for complex issues
• Excellent communication and stakeholder management with technical and business audiences
• Good commercial awareness and ability to build trusted customer relationships
• Strong interest in AI and its commercial applications, with personal projects/tools preferred

• communication
• stakeholder management
• customer-focused mindset
• troubleshooting complex technical issues
• incident investigation and resolution
• client integrations and onboarding

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