Application Support Engineer – Compendia

Overview

In this role, you will provide 2nd and 3rd line support for a critical pension administration platform, ensuring incidents are managed and resolved promptly. You’ll work closely with technical and operational teams to test integrations, support regulatory-driven changes, and drive system stability. The position sits at the intersection of pension end-to-end processes, integration testing (Oracle Fusion), and service improvement. This is a chance to influence pension system reliability in a high-profile program.

Responsibilities

• Provide 2nd and 3rd line support for the pension administration platform
• Monitor, manage and resolve incidents with appropriate prioritisation
• Escalate complex issues to vendors and manage resolution communications
• Test integrations between Oracle Fusion and pension platforms
• Support system changes driven by regulatory and business developments
• Monitor application performance and identify improvement opportunities
• Maintain relationships with infrastructure, development and business teams
• Support development and enhancement of pension administration solutions

Key requirements

• Experience supporting pension administration platforms, ideally EQ Compendia 6.8x
• Installation, migration, troubleshooting and support of pension administration apps
• Knowledge of pension systems such as Compendia, Hartlink, UPM or IntelliPen
• Understanding of pension workflows, calculations, controls and administration processes
• Experience with pension data interfaces, backend structures and integrations
• Knowledge of public sector pension schemes (Classic, Classic Plus, Premium, Nuvos, Alpha)
• Strong stakeholder management and communication skills
• Ability to work across technical and business-facing teams

• Stakeholder management
• Clear communication
• Cross-functional collaboration
• Pension administration platforms and integrations
• Oracle Fusion integration (desirable)
• Pension data interfaces and backend structures

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