Client Service Officer

Overview

In this role you help Corpay deliver high-touch client service within a global payments context. You manage the end-to-end query cycle, support deal execution and account maintenance, and identify workflows to improve efficiency. You will work closely with Front Office and cross-functional teams to meet SLAs and ensure accurate servicing. Your contributions include client relationship management, knowledge sharing, and guiding clients through funds flow and investigations, with a clear focus on delivering reliable, compliant service at scale.

Responsibilities

• Identify opportunities to support servicing needs for clients
• Manage end-to-end client query cycle from deal execution to account maintenance
• Contribute to development of efficient workflows within existing operations
• Exceed Service Level Agreements for query handling and payments
• Collaborate cross-department to align tasks with commercial strategy
• Maintain and develop relationships with Front Office pre and post-sale
• Identify system/process improvements and raise for consideration
• Support Senior Officers and Client Services Managers with day-to-day activities and projects
• Provide high-touch client service to Global Accounts and present findings in weekly meetings
• Communicate clearly with clients and guide them through their query journey
• Articulate flow of funds and understand investigations within banks and impact on client outcomes

Key requirements

• experience in client service or financial services
• ability to manage multiple tasks and projects
• strong communication and relationship-building skills
• awareness of banking/payments processes and investigations
• capacity to work with cross-functional teams
• ability to identify and raise workflow gaps

• communication
• collaboration
• problem-solving
• knowledge of funds flow and banking investigations
• process improvement
• workflow management

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