Payments Services Officer

Overview

In this role you will ensure secure, timely payments while maintaining data integrity within a fast-paced, customer-focused payments function. You’ll work with a collaborative team to support staff, suppliers, and service users, driving smooth financial operations and governance. You will address payment system issues, support reporting and year-end activities, and promote continuous process improvements. This opportunity suits a detail-oriented professional who thrives under deadlines and enjoys improving public financial services. You’ll contribute to an inclusive council culture that values service quality and compliance.

Pay / Benefits

• Up to 31 days leave
• Flexible working arrangements
• 35-hour working week
• Learning and development opportunities
• London Living Wage
• Excellent local government pension scheme

Responsibilities

• Process secure, accurate payments in line with KPIs
• Support and maintain financial systems ensuring data integrity
• Provide guidance and training to staff and suppliers
• Monitor, test, and resolve payment systems issues
• Maintain accurate, secure GDPR-compliant financial records
• Support reporting, year-end activity, and process improvements

Key requirements

• Finance/accounts payable experience
• Strong IT and Excel skills; confident with financial systems
• Able to prioritise and meet tight deadlines under pressure
• Strong communication and customer service skills
• Skilled in resolving queries, from simple to complex
• Good knowledge of GDPR with strong attention to detail

• strong communication
• customer service
• ability to work under pressure
• IT skills
• Excel
• financial systems

…