Logistics Account Manager

Overview

You drive service excellence and cost efficiency in warehousing and distribution by leading relationships with logistics partners and cross-functional teams. You will steer continuous improvement and key supply chain KPIs, shaping customer outcomes and operational performance. This role sits at the core of our logistics operation, offering influence across multiple functions and a path to meaningful impact. You’ll work in a fast-paced environment, championing solutions that boost customer experience and supply chain efficiency. Your efforts directly support strategic goals and growth in a global consumer goods context.

Responsibilities

• Act as the primary operational contact for Logistics Service Providers, building collaborative, accountable partnerships.
• Lead regular operational reviews and monitor KPIs to ensure service excellence in warehousing and distribution.
• Drive continuous improvement initiatives to optimise processes, reduce costs, and improve customer outcomes.
• Perform root cause analysis on operational issues and translate findings into sustainable improvements.
• Support delivery of critical Supply Chain KPIs including service levels, forecast accuracy, and cost performance.
• Collaborate with Customer Service, Supply Chain and Commercial teams to develop best-in-class logistics solutions.
• Take ownership of monthly billing with logistics partners and analyse costs for budgeting and financial management.
• Lead pallet management activities, maintain stock control, and improve asset management.
• Coach and develop colleagues across Logistics and broader Supply Chain, sharing best practices.

Key requirements

• Proven experience managing third-party logistics providers across warehousing and/or distribution operations.
• Strong project management capability with experience leading multiple initiatives simultaneously.
• Experience delivering operational improvements and driving measurable business results.
• Excellent stakeholder management and ability to influence at all organizational levels.
• Strong analytical and problem-solving abilities with a structured root cause approach.
• Excellent communication and presentation skills.

• relationship management
• influencing without direct authority
• proactive and self-motivated
• SAP
• advanced Excel
• data analysis

…