Field Service Engineer

JOB TITLE: Field Service Engineer

LOCATION: Midlands

INDUSTRY: Machine Tool

Your Profile

• Minimum of 4 years’ field service experience within the CNC machine tool or industrial equipment sector role.
• Full UK driving licence.
• Technical qualification in a relevant engineering discipline, such as BTEC, City & Guilds, NVQ or equivalent and/or equivalent industry experience.
• Experience servicing, maintaining and repairing CNC machine tools.
• Strong mechanical and electrical fault-finding skills.
• Strong analytical, problem-solving and communication skills.
• Customer-focused, self-motivated and able to work independently.

You may be required to

• Support wider operational initiatives as required.
• Support internal projects and implementation activities.
• Travel to customer sites and offices in the UK and overseas as required.

Your core tasks will include

• Diagnose and repair faults on company products at customer sites.
• Install, commission, service and maintain products
• Resolve mechanical, electrical, pneumatic, hydraulic and software related issues.
• Complete inspections, adjustments, geometry checks and component replacements.
• Liaise with internal teams to source parts and resolve complex faults.
• Train customers in product operation, maintenance and safety.
• Work flexibly and travel throughout the UK and Ireland, including overnight stays, occasional out-of-hours work and overseas travel.
• Contribute to utilisation, service revenue and customer satisfaction KPIs.
• Support continuous improvement and wider operational initiatives.
• Undertake other duties within the scope of the role as required by the Service Manager.

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