Front Of House Manager

Front of House Manager – Maternity leave cover12 MonthsHours: 45 per weekLocation: Reading

Our client, a leading service partner, requires an experienced high-end Front of House Manager for one of their prestigious clients in the Reading area.

The role requires a candidate from a Front of House, high-end hotel or HNW estate hospitality background who can confidently manage strong characters while delivering the highest level of service.

Exceptional hospitality experience where the visitor journey is considered ultra-important.

Fantastic management and relationship-building ability with the client.

Key responsibilities include:

• Managing all front of house operations, including visitor management, documentation organisation, and dress & deportment standards
• Meeting tenants and occupiers to promote the estate offerings
• Ensuring consistently exceptional service to occupiers and clients
• Leading, motivating, and inspiring the team to act as true Brand Ambassadors
• Overseeing recruitment, training, rotas, and staff inductions
• Supporting and managing events as required
• Continuously aiming to exceed expectations wherever possible

Candidate profile:

• Proven track record managing and leading teams in a high-end hotel or HNW estate hospitality environment
• Charismatic personality with the ability to deliver luxury-level service in a corporate setting
• A true brand ambassador with a passion for excellence
• Good IT and organisational skills
• Understanding of the impact of service delivery on overall business success
• Experience managing both team and client relationships effectively

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