Senior Customer Experience & Proposition Lead

twentyAI is seeking a Senior Customer Proposition & Experience Manager in London, offering a hybrid work pattern. The role sits in a strategic team partnering with senior leadership to evolve the customer proposition and journey across private banking and digital channels.

The candidate will lead customer listening, research and insight, and drive end-to-end journey design to identify pain points and opportunities for improvement, shaping how the organisation serves priority segments.

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