IT Service Delivery Leader: Strategy, SLA & Client Impact

Xerox IT Services is seeking an IT Service Delivery Manager to lead the client-focused service desk function, drive incident and change management, and optimize resource planning. The role blends office and field duties, requiring hands-on leadership and data-driven decision making to improve service value and profitability for customers.

You will collaborate with Pre-Sales and Sales to shape opportunities, develop the team structure, and ensure high-quality customer communication and regular

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