Technical Solutions Engineer P2

Overview

In this early-career role, you will support engineering readiness by validating solutions, delivering customer-facing materials, and collaborating across Product Development, Management, Sales Engineering, and Services. You’ll help ensure successful product introductions, demonstrations, trials, and customer engagements. This position sits in the Solutions Engineering & Introduction team, contributing to lab validation and cross-functional delivery in a fast-paced, global setting. You will work in a people-first culture with a focus on growth, well-being, and belonging, applying your technical and communication skills to drive impact.

Pay / Benefits

• flexible work environment
• focus on well-being and belonging
• growth opportunities
• inclusive culture
• global collaboration
• equal opportunity employer

Responsibilities

• Manage lab assets and maintain optical lab systems to support team requirements
• Define customer-facing technical presentations, test plans, release notes, and engineering guides
• Create and validate technical deliverables enabling new product features and solutions
• Deliver product demonstrations, lab trials, field trials, deployments, and solution tests
• Capture product issues and customer enhancement requests and route feedback into R&D processes
• Provide pre-sales and post-sales technical consultation, solution evaluation, design support, and engineering guidance
• Resolve complex or urgent field issues escalated from Global Technical Support

Key requirements

• Bachelor’s degree in Applied Science, Physics, Electrical Engineering, Communications Engineering, or related discipline
• Good knowledge of telecommunications and optical transport systems with understanding of photonic and optical protocol
• Organized and detail-oriented; strong collaboration skills
• Excellent English communication, verbal and written; ability to present to varied audiences
• Ability to prioritize in a fast-paced, evolving environment
• Ability to collaborate across multiple time zones and cultures
• Residence in the United Kingdom and readiness to work extensively in a lab environment

• collaboration across cultures
• clear communication
• prioritization in a fast-paced setting
• telecommunications and optical transport systems
• photonic and optical protocols
• Python (coding)

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