Client Service and Change Manager, Assistant Vice President

Overview

As AVP, you will lead client-facing change initiatives within UK markets, supporting strategic clients through structured change programs. You’ll work with the Investment Services team to deliver holistic client solutions and manage change activities across programs. This role emphasizes strong governance, risk management, and thorough documentation to ensure timely delivery. You will engage with clients and internal stakeholders to shape outcomes and maintain high-quality service levels. You’ll operate in a collaborative, cross-functional environment that values precision and impact.

Pay / Benefits

• inclusive development opportunities
• flexible work-life support
• paid volunteer days
• vibrant employee networks

Responsibilities

• Serve as a primary contact for strategic clients within the change model
• Attend and run internal and client-facing meetings or workshops
• Execute and oversee core change activities
• Manage change activities and associated risk
• Prepare and maintain documentation for change initiatives
• Ensure change administration is accurate and up-to-date

Key requirements

• Client-facing experience across levels
• Strong critical thinking, problem solving, and decision-making
• Excellent administrative and organizational skills
• Ability to multitask and meet client deliverables
• Influence internal stakeholders to meet deadlines
• Exceptional interpersonal and communication skills
• Detail-oriented, analytical, and well-organized

• Strong communication
• Organizational skills
• Interpersonal skills
• Change management
• PMO experience
• Risk management

…