Account Manager

Overview

In this role you become the expert for your brands on Carwow, driving growth and strong partner relationships. You will manage onboarding, training and ongoing performance, delivering insights to improve dealer ROI. Your work centers on proactive communication, cross-functional collaboration, and delivering value through upsells and tailored solutions. You’ll contribute to a fast-paced, data-informed sales environment that shapes how dealers succeed on our platform. This is a chance to impact scale and partner success in a leading car marketplace.

Pay / Benefits

• Hybrid working
• Competitive salary
• Matched pension contributions
• Share options
• Vitality Private Healthcare
• 28 days annual leave

Responsibilities

• Develop deep brand understanding and performance insights for your brands on Carwow
• Maintain proactive client communication via phone/video to build lasting relationships
• Provide performance analysis and recommend process improvements to boost dealer ROI
• Lead onboarding and training of new dealerships for a smooth, high-retention experience
• Own portfolio performance with targets including upselling additional products/services
• Collaborate closely with the field-based Partner Success team to execute client strategies

Key requirements

• Excellent communication and relationship-building skills
• Strong proactive outreach through calls and in-person meetings
• Consultative problem-solving with tailored client solutions
• Track record of identifying growth opportunities and upselling
• Self-driven, proactive, and able to manage multiple stakeholders
• Team player with collaboration across fields, especially Partner Success
• Adaptable and resilient in a fast-paced environment
• Proficiency in basic data handling using Excel/Google Sheets
• Familiarity with digital marketing is advantageous
• Automotive experience not required

• communication skills
• relationship building
• proactive mindset
• consultative thinking
• collaboration
• Excel/Google Sheets

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