Customer Engagement Advisor

Overview

In this role you will champion customer engagement within the Customer Experience team, aiming to deliver best-in-class service for Polestar customers. You will work closely with team leaders to ensure a hassle-free experience across channels and build product knowledge to offer informed advice. The position supports a hybrid work model from the Bicester office, combining collaboration with focused, independent work. You will drive customer-first outcomes through multi-channel contact, complaint resolution, and proactive follow-up, contributing to Polestar’s mission in electric mobility.

Responsibilities

• Handle inquiries via inbound calls, emails, cases and chats
• Outbound follow-up and delivery support calls
• Become a champion of Polestar products to provide expert advice
• First line complaint resolution
• Other tasks as required for the role

Key requirements

• At least 6 months experience in front-line customer service
• Experience with complaints or escalations
• Excellent oral and written English communication
• Able to work shifts 8am–6pm Monday to Friday
• Knowledge of Salesforce and Genesys is a benefit
• Good knowledge of Excel & PowerPoint

• Integrity
• Kindness
• Commitment
• Salesforce
• Genesys
• Excel

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