Customer Care/ Support Consultant (m/f) – Quantity Surveying & Cost Estimation Software (RIB Candy)

Overview

In this role, you help construction professionals maximise value from RIB Candy and other RIB software. You act as a trusted advisor, resolving technical and functional challenges while optimising workflows. You join a global Customer Care team to boost customer satisfaction, retention, and long-term success. This opportunity combines construction domain knowledge with software support to shape productive, data-driven processes. You will work in a hybrid setup and contribute to a collaborative, innovation-driven culture.

Pay / Benefits

• stock ownership program (UKSEOP)
• company-sponsored pension
• supplementary healthcare (BUPA)
• life insurance
• flexible working hours
• hybrid/remote work option

Responsibilities

• Provide technical and functional support for RIB Candy and other RIB software products
• Assist users with workflows in Cost Estimation, Quantity Surveying, Tendering, Project Cost Management, and Construction Commercial Processes
• Respond to inquiries via phone, email, and support platforms in a timely manner
• Diagnose and resolve software issues; escalate complex cases as needed
• Track cases to resolution with proactive communication
• Collaborate with product, development, and support teams to resolve challenges
• Document issues, resolutions, and product improvements
• Create and maintain knowledge base content and contribute to continuous improvement
• Share knowledge across the global Customer Care organization

Key requirements

• Experience in Quantity Surveying, Cost Estimation, Construction Commercial Management, or a related construction discipline
• Natural curiosity with ability to analyse problems and identify root causes
• Strong customer-centric approach with active listening and empathy
• Ability to stay composed and solution-focused in a fast-paced environment
• Strong analytical capabilities to interpret data and identify trends
• Collaborative mindset with cross-functional influence
• Excellent verbal and written English communication skills (C1)
• Advantageous: Experience with RIB Candy
• Advantageous: Prior software user support experience

• customer-centric
• empathy
• communication
• RIB Candy
• treatment of Cost Estimation workflows
• support ticket handling

…