EOC Emergency Health Advisor

Overview

In this role, you will support patients in urgent situations by guiding care and coordinating responses from the Emergency Operations Centre. You will work across emergency and non-emergency calls, collaborating with police, fire services, and healthcare professionals. The role blends training and hands-on call handling to deliver timely, critical information to crews and responders. This opportunity offers development within a compassionate, fast-paced NHS trust that values flexible working and staff growth.

Pay / Benefits

• Flexible working including part-time, job shares and hybrid (role dependent)
• 27 days annual leave (33 with service)
• Contributory Pension
• NHS Discounts
• Car lease and salary sacrifice schemes
• Employee assistance and counselling service

Responsibilities

• Handle emergency and non-emergency calls from the public, police, and healthcare professionals
• Provide appropriate patient care guidance until ambulance arrival
• Coordinate information for patient transfers and inform agencies about incidents
• Support ambulance crews and dispatchers with situational information, especially during major incidents
• Participate in call handling assessments and ongoing rota-based mentorship
• Contribute to team leadership and coaching within the call centre

Key requirements

• GCSEs (5 A–C) including English, or NVQ Level 3 in a relevant subject
• Minimum 2 years’ experience in a patient/customer-focused environment
• IT literate
• Able to manage highly stressful situations and make sound decisions
• Desirable: experience in a call centre environment
• Disclosure and Barring Service (DBS) check requirements
• Flexibility to work shifts including unsocial hours

• calm under pressure
• strong communication and listening
• empathy and sensitivity to diverse needs
• team collaboration
• IT literate
• call handling skills (implied by role)

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