Senior Clinical Administrator

Overview

In this role you will support the Clinical Administration team to keep Myton Hospices’ clinical services running smoothly. You will assist healthcare staff and patients’ families, acting as a key contact across sites and during staff absences. Your work enables efficient operations, accurate record-keeping, and timely communication for care delivery and patient support. This is a values-driven, multi-site position with a meaningful impact on patients facing life-limiting illness.

Pay / Benefits

• Increased employer pension contribution
• 28 days annual leave + bank holidays
• Free on-site parking
• Cycle to work scheme
• 24/7 GP access
• Mental health support (Colleague Support Service)

Responsibilities

• Provide cross-site administrative support to ensure key tasks are covered during colleague absences
• Cover for the Clinical Administration Manager as needed
• Support Medical Team: manage staffing inbox, update Master Rota, prepare weekly timetable and handover materials, circulate patient feedback
• Assist Caldicott Guardian with note redaction and responses to requests
• Plan placements and visits for medical students; support inductions
• Coordinate MDT meetings (South Warwickshire and Coventry) and manage patient correspondence
• Maintain and develop the EMIS patient electronic record system; troubleshoot day-to-day issues
• Archive patient notes (paper and electronic) per policy
• Handle DWP forms and Private Medical Insurance requests; update team handbook and records
• Liaise with NHS healthcare professionals to obtain patient information
• Support business continuity plans and cross-team IT/data tasks
• Be flexible regarding place of work across Myton sites

Key requirements

• Experience providing admin support in a busy clinical setting
• Ability to manage a diverse workload and prioritise efficiently
• Strong IT skills and experience with MS Office; familiarity with EMIS or patient databases is preferred
• Excellent communication and time-management skills
• Ability to work autonomously and as part of a team
• Right to work in the UK (no sponsorship)
• Disclosure and Barring Service check required

• Excellent communication (phone and written)
• Initiative and proactivity
• Resilience and adaptability
• IT proficiency across MS Office (Word, Excel, Outlook)
• Experience with EMIS or electronic patient records
• Data entry and handling confidential data

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