Regional Operations Director

Overview

In this senior FM leadership role, you own contract delivery and commercial performance, guiding safe, high-quality services across hard and soft facilities. You will shape a culture of safety, inclusivity, and continuous improvement while building strong client partnerships. You’ll drive KPIs, compliance, and value creation through strategic oversight and a collaborative, cross-functional team approach. This is a high-impact position at a leading FM provider with a clear focus on growth and client satisfaction.

Pay / Benefits

• Digital Learning via OCS Academy
• Hapi app retail perks and wellbeing resources
• Wagestream flexible pay app
• Professional growth opportunities
• Award-winning employer reputation
• Inclusive and supportive work environment

Responsibilities

• Provide leadership and direction in contract delivery
• Own budgetary and commercial accountability
• Champion safety, inclusion, and diversity in culture
• Deliver services that meet statutory compliance and KPI targets
• Embed Continuous Improvement into service delivery to add value
• Own customer relationships and deliver exceptional experience through partnership

Key requirements

• Extensive senior-level experience in FM service provision (ideally Cleaning/Soft Services)
• Strong experience managing hard services and/or facilities management contracts
• Excellent commercial and financial acumen
• Strong presentation and communication skills across diverse stakeholders
• Proven ability to lead and build collaborative, large delivery teams

• Leadership
• Effective communication
• Stakeholder management
• Facilities management
• Budgeting and financial management
• KPI and performance management

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