Rehousing & Community Development Officer

Overview

In this role you will support residents affected by regeneration schemes and housing moves, helping them navigate rehousing and allocations. You work closely with tenants and partners to assess needs, advise on options, and accompany viewings. You will manage decants and sheltered housing processes, contributing to better resident outcomes during regeneration. You will engage communities and support events, ensuring accessible, compassionate service in line with council housing aims.

Responsibilities

• Conduct home visits to council tenants
• Assess housing needs and rehousing eligibility
• Advise residents on regeneration plans and housing options
• Support residents through the allocations process
• Identify suitable properties and conduct accompanied viewings
• Assist with temporary and permanent decants for regeneration and major works projects
• Carry out sheltered housing assessments
• Engage with under-occupying tenants regarding downsizing opportunities
• Provide rehousing advice to internal and external stakeholders
• Support community engagement and resident events

Key requirements

• Excellent communication and people skills
• Experience working directly with residents or customers
• Ability to manage sensitive conversations and build trust
• Understanding of social housing and tenancy types
• Knowledge of housing legislation and best practice
• Experience assessing needs and making recommendations
• Strong organisational and case management skills
• Ability to work independently and conduct home visits

• strong interpersonal skills
• resilience and discretion
• stakeholder engagement
• problem solving

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