Security Manager

Job Description

LEICESTER

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Upto £48,000k

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We are seeking a highly capable and experienced Security Operations Manager to lead the day-to-day delivery of security operations at a flagship shopping centre in the East Midlands. This is a pivotal role responsible for ensuring a safe, secure, and welcoming environment for all visitors, tenants, and stakeholders.

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The successful candidate will be a strong operational leader with proven experience managing large teams, delivering high standards of security, and supporting strategic and business continuity objectives.

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YOUR RESPONSIBILITIES…

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• Oversee the daily delivery of all security operations across the centre

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• Ensure effective deployment of security personnel and resources

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• Maintain a safe and secure environment for customers, retailers, and staff

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• Monitor and continuously improve operational performance standards

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• Lead on emergency planning and response procedures

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• Act as a key point of contact during incidents and major events

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• Support and test business continuity and disaster recovery plans

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• Provide line management to Operational Team Leaders and Control Room Supervisors

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• Lead, motivate, and develop a large, multi-disciplinary security team

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• Conduct performance reviews, coaching, and succession planning

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• Foster a positive, inclusive, and high-performance team culture

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• Identify training needs and ensure all staff are fully trained and compliant

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• Deliver and support ongoing development programmes

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• Ensure adherence to SIA licensing requirements and industry best practice

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• Oversee control room operations, including CCTV monitoring and incident response

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• Ensure compliance with relevant legislation and data protection requirements

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• Maintain integrity, confidentiality, and proper use of surveillance systems

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• Manage third-party security contracts and external service providers

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• Build strong relationships with retailers, local authorities, and emergency services

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• Act as a key liaison for all security-related matters

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• Ensure full compliance with health & safety legislation and site policies

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• Conduct risk assessments and ensure mitigation measures are implemented

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• Promote a strong safety culture across the team

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• Deliver a customer-first approach to security operations

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• Ensure all interactions with the public and stakeholders reflect professionalism and care

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• Support a welcoming and inclusive environment within the centre

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• Contribute to the development and delivery of security strategies

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• Support long-term planning, risk management, and resilience initiatives

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• Drive continuous improvement and innovation within the security function

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ESSENTIAL SKILLS AND QUALITIES…

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• Proven experience in a senior security operations role, ideally within a retail or high-footfall environment

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• Demonstrated experience managing and developing large teams

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• Strong knowledge of security operations, including CCTV systems

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• Valid SIA Licence (essential)

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• Solid understanding of health & safety, compliance, and risk management

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• Experience in emergency planning and incident management

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• Knowledge of business continuity and disaster recovery principles

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• Understanding of data protection and information security requirements

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• Excellent leadership, communication, and stakeholder management skills

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• Strong customer service ethos with the ability to engage with diverse audiences

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ABOUT YOU…

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• Professional, confident, and resilient under pressure

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• Proactive and solutions-focused

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• High attention to detail and integrity

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• Strong decision-making and problem-solving abilities

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• Committed to continuous improvement and excellence

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WHATS ON OFFER…

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• Opportunity to work at a prestigious, high-profile retail destination

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• A leadership role with real impact on safety and customer experience

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• Ongoing professional development and career progression

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If you enjoy working fast paced environments, please send your CV to sally.ridgway@foundationrecruitment.com

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