Community Support Staff

We are seeking dedicated Community Support Staff to join our 25 acre development team at Beaufort Park (NW9). The CSS department is responsible for ensuring the development remains a safe, pleasant, and clean environment for all residents. This role involves supporting residents, the Concierge, and the management team to ensure smooth operations in accordance with company procedures and industry best practices. Training will be provided.

What Hours/rota will I be working?

Day shift from 7am to 7pm on a 4 day on, 4 day off rota. This will include weekends.

Main Duties:

• Conduct routine patrols across the development, reporting issues and maintaining accurate records.
• Respond to resident enquiries, complaints and lease contraventions, ensuring a high standard of customer service.
• Support the upkeep of communal areas by monitoring cleanliness, safety, parking and site compliance.
• Assist the Concierge team, support onsite events and liaise with emergency services when required.
• Monitor security, investigate incidents and elevate urgent matters appropriately.

Essential Criteria:

• Background in security/site warden role
• Strong communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.
• Professional demeanour and customer service orientation.
• Flexibility to work shifts and respond to urgent issues.
• Competent IT skills with working knowledge of Microsoft office products

What does RMG have offer you?

You’ll not only be joining a thriving market leader where you’ll benefit from working alongside the best in the industry, you’ll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays – Pro rata for shift based roles
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG’s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

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