Account Manager

Overview

In this role you will manage and grow a portfolio of Access Delta customers across sectors such as 3PL, distribution, manufacturing and eCommerce. You will identify upsell opportunities and present tailored solutions from the Access software suite. You will handle renewals, forecasting and pipeline activity in Salesforce, coordinating with implementation and support to ensure a smooth customer experience. You’ll build strong relationships with customers and demonstrate value, contributing to cross-functional collaboration and growth.

Pay / Benefits

• blended office working
• 25 days annual leave
• health contribution
• range of benefits to suit you
• three charity days
• career progression opportunities

Responsibilities

• Manage and grow a portfolio of Access Delta customers across 3PL, distribution, manufacturing and eCommerce
• Identify and develop upsell and cross-sell opportunities across ERP, finance, HR and reporting tools
• Run product demonstrations and present tailored solutions
• Manage renewals, forecasting and pipeline activity in Salesforce
• Collaborate with implementation and support teams to ensure a smooth customer experience

Key requirements

• Knowledge of warehouse management, supply chain or logistics operations
• Experience with customers in 3PL, distribution or manufacturing environments
• Familiarity with ERP systems or integrated software platforms
• Experience gathering and sharing customer feedback to improve products and processes
• Strong relationship-building and ability to communicate with stakeholders from operational teams to senior leaders
• Organised with good time management and ownership of a customer portfolio

• relationship-building
• commercial awareness
• clear communication
• Salesforce
• ERP systems
• integrated software platforms

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