Account Manager, Auto

Overview

In this role you partner with OEMs, retailer networks and internal teams to deliver and improve warranty and retention programmes within the Automotive OEM channel. You will manage day-to-day relationships, support programme delivery, and drive commercial performance across UK dealer networks. You’ll use data and insight to inform conversations, support commercial reviews, and collaborate across the Automotive team to achieve growth and customer value. This is a field-based, client-facing role with a strong focus on impact and cross-functional teamwork.

Pay / Benefits

• Performance Bonus Scheme
• Flexible Working
• Company car or car allowance
• Laptop and company mobile phone
• Learning and Development opportunities
• Internal Wellbeing Programme

Responsibilities

• Support OEM UK Country Manager with implementation and continuous improvement of OEM warranty and retention programmes
• Collaborate with Automotive team, clients and retailer networks to drive programme adoption and hit commercial objectives
• Develop practical plans to grow product attach rates at dealer level
• Build and maintain trusted client relationships for day-to-day account management
• Contribute to client account plans and performance priorities
• Prepare clear meeting materials, minutes, and action logs for effective communication
• Coordinate with Operations teams to meet SLA and KPI delivery
• Identify and address issues using customer feedback and root cause analysis to drive improvements
• Support Commercial Reviews and delivery of new products as needed

Key requirements

• Experience in motor industry, dealership management, automotive retail, insurance, finance or related regional commercial environment (preferred)
• Account management or field-based relationship management experience
• Confident in presenting and communicating with stakeholders across levels
• Full UK driving licence for travel to client sites
• Strong client relationship skills with listening, influencing and follow-through能力
• Understanding of automotive add-on products or related sectors, or willingness to learn quickly
• Collaborative mindset and ability to build relationships with internal and external partners
• Track record of delivering against targets or KPIs
• Knowledge of insurance sales processes beneficial

• collaboration
• strong communication
• influencing and negotiation
• data and insight usage for commercial conversations
• understanding of automotive add-on products/systems
• insurance sales processes (beneficial)

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