Digital Customer Experience Leader

Severn Trent is seeking a Digital Customer Manager to lead and motivate high-performing teams of water specialists, overseeing our Digital Operations teams that manage all billing interactions across WhatsApp, social media, and Trustpilot.

The role involves coaching four Team Leaders, shaping a culture of empowerment, and delivering an outrageously excellent customer experience, with 37 hours per week and travel across the Severn Trent region from the Leicester site.

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