Senior IT Service Desk & Field Engineer – AI Automation

Palo Alto Networks is seeking an experienced Senior Service Desk / Field Engineer to join our IT Service Desk team. You will own complex issues, drive automation, and partner with global IT teams to improve reliability and user experience.

This role focuses on local site support while collaborating with global operations across regions. The position emphasizes hands‑on technical work, process improvement, and proactive problem solving.

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