Front of House & Guest Experience Leader

Cobalt Consulting (UK) Ltd is seeking a Customer Experience Manager to lead the Front of House team and shape an outstanding end-to-end customer journey across our buildings. You will embed a five-star hospitality ethos, deliver a warm welcome and memorable farewell, train staff, analyse feedback, and implement continuous service improvements.

This hands-on leadership role requires strong communication, collaboration with the Building/Facilities team, and a commitment to creating a vibrant

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